Effectively Leading Challenging Personalities.
Effectively leading challenging personalities - 10% of the population is statistically “more difficult” to deal with. This course will provide insight on where these personalities come from, the impact they can have and how to manage in the workplace.
As a Certified Training and Development Professional (CTDP) with years of experience working with associations, I am currently the Executive Director of the Institute for Performance and Learning or I4PL. Our purpose is to elevate the performance of the Canadian workforce.
